Terms of service

Last updated: March 2026

These Terms of Service apply to Wood You Laser, a family-run UK business based in Cumbria, United Kingdom.

By using our website and placing an order, you agree to the terms outlined below. These terms are designed to ensure a clear and fair experience for all customers.

Our Products

We specialise in personalised rosette holders, medal displays, and custom-made gifts designed to showcase your achievements.

Due to the natural materials we use, slight variations in wood grain, colour, and finish are part of each piece’s unique character.

Personalisation

Please ensure all names, dates, and wording are entered correctly when ordering. Your item will be created exactly as submitted.

Orders

Once an order is placed, we begin processing it as quickly as possible. We reserve the right to accept or decline orders at our discretion.

For personalised items, changes or cancellations may not be possible once production has started.

Pricing & Payment

All prices are shown at the time of purchase. You agree to provide accurate billing and payment information.

Shipping

We aim to dispatch orders promptly, but delivery times are estimates and cannot be guaranteed.

Returns

Please refer to our Return & Refund Policy for full details.

Use of Website

You agree to use our website for lawful purposes only and not to misuse or disrupt our services.

Liability

To the fullest extent permitted by law, Wood You Laser shall not be liable for indirect or consequential losses arising from the use of our website or products.

Changes to These Terms

We may update these Terms from time to time. Continued use of our website indicates acceptance of any updates.

Contact

For any questions, please contact us at info@woodyoulaser.com.